Analyse de l'hébergeur web SiteGround

I have been a web developing company for 17 years, and have tested 15+ hosting companies. Site Ground is superior to GoDaddy, and all the top advertised hosting companies. BEST SUPPORT, friendly, responsive 24/7. Saves the day, every day, every time, day or night.

As always, a fast responsive professional that takes action on the spot and gives good supporting advice in additional support.

Well, my initial impression of SiteGround got busted the moment I purchased the plan. Even though I was charged, there was absolutely zero co-ordination as far as any email confirmation was concerned. I was also promised a free ye ar of SitePoint, nada. Haven't even received that. Already have talked twice to CS Reps who tried to help from their end. But now the second one told me they have to call me to enable my account for "Security Reasons". Seriously? You don't have any way to communicate this to the account owner at the time of account creation? Shouldn't there be at least an email sent to me asking for these "Security Reasons"? Yes, I would definitely give them Zero since I hit a major roadblock since I signed up with them. Should have stuck with Google or some other hosting provider but the SitePoint offer looked too good to leave. But may be, it was too good to be true to begin with. I will update my review once my issues are resolve. But, the first impression is surely the worst i couldnt have imagined specially after seeing such rave reviews for SiteGround. For me, they literally fell to the ground

I Like Siteground They have well priced plans I have sorted out my technical issues from transferring from a Wix site to a Wordpress Site Highly recommended :)

I moved to SiteGround less than 2 weeks ago and my site has already been down twice. They have already damaged by company's brand and reputation with the downtime. Downtime appears to have been caused by simple tasks, which have n ever caused the site to crash before moving to SiteGround. The most stressful thing for a small business owner is your site being down. That coupled with the fact that it seems to be a normality for this host and they have no idea what has caused the issues has me sorely regretting this move and desperate to find a host that can do the simple task of keeping a non-complex website up for more than a few days at at time! BIG MISTAKE!!

I am so glad we changed over to Siteground. After a couple of years being made to feel like an idiot because I don't really understand tech yet, I now get masses of help and no patronising or being talked down to. Every exchange h as been positive, and things are fixed immediately. I have never had to chase them up. Really good service.

Siteground moved our account to a new server and as a consequence email stopped working which I didn't realise until the next morning. Although paying for Siteground is a bit more, the online chat helped me fix it on my Mac and i Phone in 15 minutes. If I was with a cheaper service, Im not sure Id have the same service and I don't have time to be worrying about how to fix email.

I have over 5 servers with multiple companies and this is by far the worst of them. Company outsourcing servers to different companies - they don't control servers themselves. Many bigger companies can offer same prices but better support and their phone support is decent but they rely on a partner to provide servers. They are resellers, don't take an actual business to them as huge business interruption risk. Only owner can call and request help not employees for any dedicated servers - these guys have obviously not thought about this. Go with AWS, GoDaddy, IBM or a real company.

Un service client au top

Just ended a chat session with Stivan at SiteGround Support. He answered all my questions, was courteous and very helpful.

Il y a plusieurs facteurs à considérer lors du choix d'un service d'hébergement. Siteground offre beaucoup d'outils, beaucoup de documentation et très bien, mais pour moi le plus important est le support technique quand on en a le plus besoin. J'en ai eu besoin plusieurs fois pour des problèmes liés à Wordpress, y compris des bugs qui vont au-delà de l'offre de service de Sitegroung, des erreurs avec des plugins, mais ils sont là, avec une solution à portée de main. Ils ne vous laissent jamais seul avec le problème.

Cet hébergeur offre un service qui va bien au delà de ce que fournissent d'autres hébergeurs plus connus, dont certains chez lesquels j'ai encore des sites. : - Un hébergement rapide, ce qui vous permet d'héberger "un certain nom bre" de sites sur un seul compte. - Un Cpanel très complet, avec sélection individuelle de version PHP par site - Une assistance technique TRES réactive : en général la réponse arrive dans le 1/4H. Souvent en quelques mn par chat. - Cette assistance va bien au delà des PB spécifiques d'hébergement: ils ont des spécialistes de Joomla et Wordpress, entre autres, et interviennent sur le site lui même si besoin. - Ils ont des serveurs à Amsterdam, donc pas très loin. - Ils paraissent un peu plus chers que certains, mais combien vous coûtent des heures ou des jours de prise de tête perdus, ou de sites hors-ligne, pour cause d'assistance technique incompétente ? Seul inconvénient, pour certains : Cpanel peut être mis en français, mais toute l'assistance se fait en anglais.

Excellent service, excellent rapports avec les clients. Bravo !!!

Chaque fois que j'ai eu un problème, l'équipe de chat en ligne de SiteGround 24/7 a été si utile et mon problème a été résolu. Quelle que soit la taille de ma demande, mon problème ou ma préoccupation, l'équipe est toujours polie et compréhensive et disposée à me parler à chaque étape du processus avec lequel j'ai des difficultés. Excellent service à la clientèle.